Hometown Journey

Steve Ritchie: Listening Is The Key To Success

For any company to succeed, it must listen to concerns of its customers and workers. This has been the case with Papa John’s Pizza, which over the past several weeks has had CEO Steve Ritchie traveling to various parts of the United States to meet with franchisees and various team members, all in an effort to gain feedback as to how the company can move forward in a positive direction.

Focusing on the company philosophy PAPA, which stands for People Are Priority Always, Steve Ritchie has been able to hear stories from franchisees, many of whom consider their team not simply as coworkers, but rather as family. Traveling to such major U.S. cities as Atlanta, Los Angeles, Detroit, Chicago, and Dallas, Steve Ritchie has discovered how many franchisees work closely with schools and other organizations within their communities, and how they strongly believe that building close ties with community members and customers is the key to their success.

Through each and every conversation, Steve Ritchie Papa Johns found that a common theme has been the optimism shared by team members and franchisees. Always believing that focusing on the positive aspects of life will get you ahead in the long run, Steve Ritchie has been very proud to find this same attitude in Papa John’s franchisees and team members. In addition to this, as per bizjournals.com, he has also found the commitment and willingness from everyone to move forward with a passion and drive that will keep the company at the top of the pizza game. With more competition than ever in today’s world of restaurants, Steve Ritchie realizes it takes far more than an excellent product alone to beat the competition.

By having a willingness to solicit feedback from a variety of sources, Steve Ritchie has found that Papa John’s is a company that has franchisees and team members who are indeed committed to excellence each and every day. In choosing to focus on the passion, purpose, and commitment to excellence found in the many Papa John’s franchisees and team members, Steve Ritchie believes there is little doubt the company will become better than ever.

Related link: https://en.wikipedia.org/wiki/Papa_John’s_Pizza

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