Hometown Journey

Paul Herdsman & NICE Global

A Strong Start


Succeeding in the arena of entrepreneurship is one of the most challenging but rewarding things a person can do. Creating a business alone is difficult, making it a success, even more so. That is why it takes the kind of dedication, talent, and passion that Paul Herdsman possesses to make it to the finish line.


While your work as an entrepreneur is never truly done, Paul Herdsman has certainly had his fair share of impact in business? As Herdsman has grown his ambitious start-up NICE Global, into an influential and productive international company that is continuing to grown and expand their services daily. Started only in 2014, it is safe to say that NICE Global is off to a strong start.


NICE Global What They Do


So, you are probably wondering, what exactly does Herdsman’s business do that it has become so successful? Well NICE Global helps companies increase their profit margins by aiding them in areas like customer retention, budget, and revenue boosting. NICE Global helps streamline the process for businesses to that they can focus less on the back office, and more on what’s important, getting their product and service out there.


NICE Global offers many services, including customer service outsourcing, after-hours support, back office operations, outsourced emailing, as well as cross selling and up-selling.


One of the things that NICE Global excels at is their round-the-clock customer service. Customers quickly get irritated with a business when they have an issue and they have to have a lengthy conversation with an automated voice message system. This kind of frustration often leads to customers cancelling contracts and the business ultimately loses money. Read This Article for related information.


The Strategy


Led by Paul Herdsman, NICE Global helps to prevent this by letting businesses outsource their customer service. Sometimes it simply is not possible for a business to keep up with every call that comes in on a personal level. That is where NICE Global comes in to help. They have customer service professionals that are trained to take calls. They add a level of person-ability and service that helps a business retain their customers, and their profit margins.



Learn more about Herdsman on https://www.mylife.com/paul-herdsman/e367723386078